Privacy Policy – Your Questions Answered
We collect your full name, date of birth, email, phone number and address for identity verification. You'll also provide your preferred payment method—DANA, OVO, GoPay or QRIS account details—to fund your wallet. This information stays encrypted and is used only for account security and withdrawal processing.
We retain withdrawal and deposit records for a minimum of three years to comply with Indonesian financial record-keeping rules. Your encrypted payment details—DANA, OVO, GoPay or QRIS account info—are kept as long as your account is active for future transactions.
You can close your account anytime through Account Settings > Preferences. Closed accounts move to our archive. Financial records and identity documents are kept per local law; non-essential personal data can be deleted upon request via support.
No. Game studios like Evolution and Pragmatic Play receive only anonymised gameplay metrics—never your name, email, phone or payment details. We do not sell your data to marketing firms or data brokers under any circumstance.
All transactions are encrypted end-to-end using industry-standard SSL protocols. Your payment credentials are tokenised—not stored in full—on our secure servers. Withdrawal requests are verified against your original payment method before processing.
Contact our support team immediately via live chat or email. We log your session timestamps and IP addresses, so we can investigate unauthorised logins. If fraud is confirmed, we halt the account and work with your payment provider—DANA, OVO, GoPay or QRIS—to reverse charges.
Yes, we use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can disable non-essential cookies in your browser settings; your account login will still function normally with session cookies enabled.
